Telemetry Insights

Privacy Policy

Last updated: February 9, 2026

1. Introduction

Telemetry Insights, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website at https://www.telemetryinsights.com, mobile applications, IoT monitoring platform, and related services (collectively, the "Services").

2. Information We Collect

Personal Information

We may collect the following personal information when you create an account, purchase a subscription, or contact us:

  • Name and email address
  • Phone number
  • Mailing address
  • Payment and billing information (processed by Stripe)
  • Account credentials

Device and Telemetry Data

Our IoT devices collect sensor data including but not limited to temperature, humidity, moisture levels, water detection events, soil conditions, and device connectivity status. This data is transmitted to our cloud platform for processing, display, and alerting.

Usage Data

We automatically collect certain information when you access the Services, including IP address, browser type, operating system, pages visited, and access times. This information helps us improve the Services and diagnose technical issues.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Services
  • Process subscriptions and payments
  • Send device alerts, notifications, and system updates
  • Send SMS notifications for account and operational alerts
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage trends to improve the Services
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. SMS Communications

With your consent, we may send SMS text messages to your mobile phone number. These messages may include:

  • Device alerts (water detection, temperature, connectivity status)
  • Account notifications (subscription confirmations, billing events)
  • System status and maintenance updates
  • Operational alerts for internal team administrators

Message frequency varies depending on your account activity, alert configuration, and device behavior. Customers with active monitoring devices may receive up to 30 messages per month depending on their alert thresholds. Message and data rates may apply. Consent to receive SMS is not a condition of purchasing our products or services.

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Your phone number will not be shared with third parties for marketing purposes. We use AWS Simple Notification Service (SNS) to deliver SMS messages. Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and US Cellular. Carriers are not liable for delayed or undelivered messages.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors that help us operate the Services, including cloud infrastructure (AWS), payment processing (Stripe), and email delivery services.
  • Legal Requirements: When required by law, subpoena, or legal process, or to protect our rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. Telemetry data is retained according to your subscription plan. We may retain certain information as required by law or for legitimate business purposes after account closure.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and review your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict processing
  • Data portability
  • Opt out of SMS communications by replying STOP

To exercise these rights, contact us at support@telemetryinsights.com.

9. Cookies and Tracking

We may use cookies and similar tracking technologies to collect usage data and improve the Services. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Services.

10. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Continued use of the Services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: support@telemetryinsights.com or write to us at 338 Moon Ridge, Blairsville, GA 30512.